DAVID AKINBO OLUDARE

Provide reliable IT support to staff, quickly resolving technical issues and ensuring smooth day-to-day operations.

Manage user accounts, system access, and digital resources while maintaining security and efficiency across the organization.

Troubleshoot hardware, software, network, and user-access issues as the primary point of contact for technical support.

Collaborate effectively with employees, vendors, and management to address technical and administrative needs promptly.

Support system updates, software installations, routine maintenance, and backups to ensure stable and secure IT operations.

Contribute to improving office processes and implementing organizational policies by leveraging technology to enhance productivity and service delivery.

Provided reliable day-to-day IT support within the Admin department, ensuring continuous staff productivity and minimal downtime.

Handled SAP user configurations including user creation, access rights, and role assignments, demonstrating strong familiarity with SAP systems.

Served as the first point of contact for IT and SAP-related issues, resolving user access and basic functional problems promptly.

Maintained and troubleshot office systems, printers, and workstations while supporting software installations and updates.

Improved administrative workflow efficiency by ensuring secure system access, routine system checks, and clear user communication.

Automated a critical service request process, transitioning from manual paper-based methods to a seamless digital system, significantly improving operational efficiency and reducing processing time.

Leveraged ServiceNow, Python, and Cisco Packet Tracer to develop and implement automation solutions, enhancing system integration and functionality.

Streamlined internal service delivery by assisting with item distribution to staff, contributing to a more efficient and organized workplace environment.

Developed comprehensive Excel dashboards and implemented VLOOKUP functions, providing teams with robust reporting and analytical tools to facilitate data-driven decision-making.

Collaborated effectively across diverse teams and projects, adapting rapidly to new challenges and contributing to the achievement of key business objectives.

Enhanced technical and professional skills through active participation in company-sponsored training sessions and workshops, earning certifications in intermediate Excel and PowerPoint.

Contributed to software development by learning C# and executing UI designs for various assigned projects, gaining practical experience in front-end development.

Ensured strict adherence to governance and risk regulations, maintaining the highest level of confidentiality for sensitive information and documents.

Actively participated in team meetings, contributing valuable ideas and insights to identify and resolve project impediments, fostering collaborative problem-solving.

Demonstrated proactive self-learning and continuous development by actively seeking knowledge and asking clarifying questions to enhance understanding and skill set.